Customer Service
Fashion in Harmony Customer Service Policies
All orders are subject to availability. Fabrics come and go quickly, and we try to update the website as often as we can. We have a one yard minimum.
Methods of payment: We accept Visa, Mastercard, PayPal, money order or personal check, drawn on a United States of America bank (allow up to 2 weeks to clear after we receive the order). Our website supports payment through PayPal. It is a pass-thru gateway that does not require a PayPal account. However, if you wish to pay with Visa, Mastercard, Discover, or American Express just give us a call, toll-free, at 888-818-5190 and we will be happy to process it with our credit card machine.
Sales tax: All California orders will pay a sales tax. Alameda county orders will pay the additional district tax.
Shipping: We process and ship to get your order to you within 7-10 working days (weekdays). For most of our orders, we will use USPS Priority Mail. For orders outside the United States, we will ship in the most cost and time efficient manner.
Fabric Return Policy: At Fashion in Harmony your satisfaction is guaranteed! If you are not happy with your fabric purchase, for any reason, you may return it within 30 days of receipt of purchase--in new condition (not laundered or cut)-- for a full refund. After 30 days, we offer merchandise credit only. We ask that you tell us why you were unsatisfied so we can do better in the future! Damaged, flawed and incorrect pattern/color/yardage must be reported within 72 hours. We regret that we will not be able to honor returns or exchanges for fabric not inspected within this timeframe.
Please call Toll Free 888-818-5190 or contact us at info@fashioninharmony.com for return authorization.
The address for returns and other correspondence: Fashion in Harmony 1452 N. Vasco Rd., #374 Livermore CA 94551 (this is not a storefront, we are a web-based store only)
Pattern Return Policy: As is standard in the industry, all pattern sales are final and there are no returns.
Privacy policy: Processing your orders: We will not share ANY of your personal information with ANYONE. It is strictly for use in processing your orders at Fashion in Harmony and will never be sold, shared or distributed to any other party.
Mail List: We will not share ANY of your personal information with ANYONE. It is strictly for use for the Fashion in Harmony mail list to send out the latest information on our patterns and fabrics. Your information will never be sold, shared or distributed to any other party.